Troubleshooting contracts and eSigning

Prepare for eSigning is missing

1. Confirm the Financial package is active.
2. Confirm you can view and edit the source Commitment or Change Order.
3. Ask an administrator to check financial write access.
4. Confirm the source record is in a state that can begin eSigning.
5. If an active eSigning record already exists, use its Contract Status panel instead of creating another.

Next is disabled in Configure Contract

Step 1 requires:

• A contract PDF
• Two different signers

Wait for uploads or generated documents to finish. A person cannot occupy conflicting signer, approver, or copy-recipient roles.

Next is disabled in Place Fields

Add at least one field. Assign each signature, initials, date, or other required field to the intended signer.

Send for Signing is disabled

Confirm that you have two recipients, at least one field, and no preview or send already in progress. If sending fails, correct the visible error and retry from the existing record so you do not create a duplicate envelope.

The contract says Awaiting Approval

Every listed approver must approve. Review the per-recipient Pending, Viewed, Approved, or Rejected state and send a reminder to the outstanding approver.

A signer cannot sign yet

Signing happens in order. The next signer receives access only after all required approvals are complete and the earlier signer has finished.

The source status cannot be edited

When eSigning is active, it manages the source status for you. Continue through the eSigning workflow instead of editing that status directly. After execution, source edits can also require Edit after executed permission.

The signed document is missing

Confirm the panel shows Contract Signed. Completion retrieves and attaches the final PDF. If all recipients have signed but the file is not available, contact support with the project, source record, recipients, and signing times rather than resending.