Troubleshooting drawings

Where is my drawing?

Before uploading a sheet again, check where it is in the drawing workflow:

1. Processing: Constructable is still separating pages and reading metadata. Wait for processing to finish.
2. Needs Review: Open the review workspace and correct or confirm the sheet details.
3. Unpublished: The sheet is confirmed but is not yet visible in the main Drawings index. Publish it when it is ready for the team.
4. Published: Confirm that you are in the correct drawing area, clear index filters, and check the viewer's revision selector.

If one person can see the published sheet and another cannot, compare their drawing permissions. If nobody can see it in the expected area, check whether it was uploaded to a different drawing area or published under an unexpected sheet number.

A new upload became a separate drawing

The most common cause is a sheet-number mismatch, such as A-101 versus A101. Compare the confirmed identity with the existing drawing before deleting or publishing more pages. Correcting the metadata is safer than repeatedly uploading the same file.

A tool or button is missing

Check, in order:

1. Whether the feature is supported on the current platform and screen size.
2. Whether the current sheet is published and you are on the intended revision.
3. Whether your drawing permission allows the action.
4. Whether the connected workflow—Comments, Topics, RFIs, Submittals, Punch Lists, or Takeoffs—has its own required permission.

Markup is missing or appears in the wrong place

Confirm the selected revision and markup mode. Markup carried to a new revision may need repositioning when the underlying plan changed. Takeoff markup is not automatically carried forward. If markup is hidden, use Show Markup before assuming it was deleted.

A measurement looks wrong

Confirm the revision, sheet scale, units, and the known dimension used for calibration. A title-block scale may apply to only one viewport, and resized or scanned PDFs can affect accuracy.

An offline sheet will not load

Offline storage works only in the native app and only for revisions stored while online. Reconnect, open the Drawings page, store the latest revision again, and test it before returning offline.

When contacting Constructable support, include the project, drawing area, drawing-set name, sheet number, revision, device/browser, and the exact status or error shown.