Understanding mentions, involvement, and subscriptions

Whether you receive an alert depends on how the event involves you and the subscription level you chose.

Best for: Everyone receiving project updates · Outcome: Understand why an alert did or did not appear.

The available levels are:

• All Activity: Create in-app notifications for accessible activity in that channel or record.
• Only my Mentions/Ball-in-Courts/Assignments: Notify when the event directly involves you.
• Do not notify me: Suppress notifications from that setting, including mentions.

When no setting exists, the effective default is mention-level notification. Notification processing also checks whether the recipient can access the event's entity. A subscription never grants access.

Being involved in a Thread can make it appear in the Threads inbox even when a delivery channel is quiet. Inbox visibility and delivery are related but not identical.

Back to Collaboration and Notifications Help